terms & conditions

Payment

  1. Secured online payment service provided by iPay88.
  2. The items will NOT be sent out before we receive your payment. Payment is to be made within 3 days from your order confirmation.
  3. We reserve the right to cancel the order without prior notice if the payment is not received within grace period.

Shipping & Returns

  1. All prices are net. Shipment charges to the destination locally & internationally are excluded.
  2. All goods sold are not returnable and non exchangeable except for manufacturing defects. The valid period is within 7 days of goods received. For damaged goods exchange, customers need to ship back the item at their own cost.
  3. All products purchased online will be mailed or courier to customers of the country of origin upon confirmation of your order address given.
  4. Each purchases order will varies based on merchandise total weight or volume metric weight. Additional shipping costs may be required for shipment outside Malaysia. A second notification email for the additional shipping fee required will be send to you once your order is submitted.
  5. We are also providing economical and reliable courier shipping services from courier to our customers. In an event, if you are requesting a rush order and require delivery before times included, please e-mail leong@commonseal.com.my for current shipping times for particular products and locations. Or, you may also want to write to us at leong@commonseal.com.my for the cost to ship to your shipping address too.
  6. Purchased items will be delivered within 1 to 3 business days after your payment has been received. The delivery time may vary depending on the origin of country.
  7. Confirmation of payment - We will send and electronic acknowledgement to the customers within 24 hours upon successful submission of the electronic order. If items ordered are unavailable, a message will be send to the customers for further action.

Privacy

  1. We collect the email address of those who communicate with us via email, aggregate information on what pages consumers' access or visit, user specific information on what pages consumers' access or visit and information volunteered by the consumer, such as survey information and/or site registrations.
  2. The information we collect is used to improve the content of our Web page, used by us to contact consumers for marketing purposes and not shared with other organizations for commercial purposes.